The process was long, but I feel it was always handled well. the people I dealt with always treated me with kindness and respect..Thank You

Process was very smooth. Communication was excellent.

Overall positive experience. The only drawbacks I would say was that there was a lot of handing off from one person to another to another down the line, and I wasn’t always sure who I should be communicating with. But I always received prompt answers to questions. Also, the underwriters were very picky and asked for some confirming documents that seemed a bit over the top for me. (e.g. CA driver’s license doesn’t match address, which is the case for all CA residents, since CA doesn’t produce updated licenses). But I understand they’re putting a lot of money on the line. To the people complaining about how long it takes, grow up! Both parties are entering into a major financial transaction. If it’s important to you, just provide what you’re asked for, and ask questions if you don’t understand.

I could have given a 5 star rating but in my mind, it would mean everything was perfect. So I wish I have a choice for 4.5 stars as there were only a few minor negative points in the entire process. 2 of them were: -my first name was several times misspelled or simply wrong (I am used to it but I needed to point this out) -there were many contacts involved which must make the process much more efficient but which takes away from the personal connection one can form while dealing with only one agent. Nevertheless, everyone was very courteous at all times Overall, everything was very easy, fast, simple and convenient.

Everything went relatively smoothly throughout the process. Everyone was friendly and very helpful.